In the WEB SHOP, you can order from anywhere in the world with a smart phone and a credit card.
Japan Post will deliver your order accurately and safely.
Delivery to war zones and disaster areas may be limited.
There are translation sites and applications with advanced AI technology that support multiple languages to help you place your order.
These are the translation sites we recommend. https://www.deepl.com/ja/translator Of course, if there is a translation function you are familiar with, compare it to the one you are familiar with for better translation results!
View page.Select the product you need, if it is available in different colors and sizes, select the color, select the size, and select the quantity.
Click on the cart icon (icon view) and select "INTERNATIONAL ORDERS".
Enter your name, address, phone number, and e-mail address.
Choose your shipping method, e-packet (limited use under 2 kg) or EMS.
Once you've made your selection, you'll see the shipping cost for each, for your reference!
Once you agree on the total amount, please make your payment via PAYPAL.
PayPal is a safe and easy payment method used worldwide!
https://www.paypal.com/jp/webapps/mpp/country-worldwide
ePacket saves shipping costs but delivers a few days later than EMS.
EMS is the fastest delivery method, however, the shipping cost will be greater.
Both shipping methods allow tracking of packages, and the buyer is responsible for payment of import duties.
Translated with www.DeepL.com/Translator (free version)
Please note that not all of our products are eligible for international shipping.
While we currently only ship certain products, we will be preparing to offer this service for all products in the near future.
Please reach out to us if you have any questions or concerns. We are here to help!
Please send us a message on any of the social networking sites below, and we will get back to you within 24 hours!
Thank you very much.
Order Cancellation At DUCK TAIL we strive to get your order out to you as quickly as possible.
Orders are generally shipped within one business day of the time they are placed.
Delays may occur if we have problems filling an order completely, in which case we will contact you by email (International Orders).
Privacy Statement We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.
If you have any questions, please feel free to contact us.
Standard International Orders ship with JAPAN POST Airmail or JAPAN POST Priority Mail, depending on the package weight and destination. Shipping rates and shipment time depend on the destination country.
As a rough guide, standard shipping generally takes approximately 5-10 business days.
International shipping requires passage through customs, which may delay the arrival time of orders. Packages may also incur a customs tariff upon arrival at the destination country. These tariffs vary among countries.
DUCK TAIL will not be responsible for payment of these tariffs, so we ask that international customers take them into consideration prior to placing an order. Shipping charges are determined by a fixed fee plus a weight fee that changes according to the weight of the item(s) purchased.
Express Shipping is available with JAPAN POST Express mail. Expedited shipping generally arrives within 3-5 business days.
* The shipping information assumes that all the products ordered are all in stock.
DUCK TAIL is not responsible for delays in shipping that occur once the package leaves our warehouse.
Packages may be delayed due to security screens for potential fraud.
Returning an OrderAll returns must be sent back within 7 days of the packages arrival.
Exceptions are made during the holiday period (see below).
Returned items must be in 'new' condition and not worn nor washed.
Items must be sent back to the return shipping address on the package label.
All returns must include a note that states clearly the Order ID (located on invoice) and the requested action: refund or exchange.
Returning
When sending an item back for a refund, we will provide the credit to your account in the method in which it was paid (Credit Card/ Paypal).
These refunds will appear on your account within one week of our processing the returned package.
Returns of Damaged Items & Shipment Errors If the item returned is damaged, or a packing error occured on our part, MLTD will be responsible for your return shipping cost.
International customers will received reimbursement for standard first class (or air mail) shipping (no greater than the original shipping cost).
Packages sent back using expedited shipping will not receive a full postage refund.
Returns, Exchanges, and Refunds International customers are responsible for shipping costs and returning items directly to DUCK TAIL.
If you wish to exchange or receive a refund. If you wish to exchange an item, please check if your desired item and size are available on our website in advance.
We will process the exchange or refund after the item(s) arrives at our company.
You will be responsible for the shipping costs of the replacement item.
